Written by: Kelly Lyndon – The Pro Forum Community of Practice

In most organisations, the front office serves as the face and hub of operations. It is a bustling environment, handles administrative tasks, and manages the day-to-day operations of an RTO. However, amidst the busy nature of the front office, workplace health and safety (WHS) considerations should never be overlooked. Here at Pro Leaders, prioritising the well-being of front office staff is essential for creating a safe and productive work environment. In this article, we will explore some key WHS considerations for the front office and highlight strategies to promote a culture of safety.

Front office staff spend a significant amount of time working at their desks. Therefore, it is crucial to prioritise ergonomics and ensure proper workstation setup. Adequate seating with adjustable chairs, ergonomic keyboards and mice, and adjustable monitors help prevent musculoskeletal disorders and promote good posture. Regular assessments of workstations, along with employee training on correct ergonomic practices, can significantly reduce the risk of injuries and discomfort.

Slips, trips, and falls are common workplace hazards that can cause serious injuries. In the front office, where there is constant foot traffic, it is essential to maintain a clean, clutter-free environment. Regular housekeeping practices should include promptly cleaning up spills, ensuring proper storage of equipment and supplies, and keeping walkways clear of obstacles. Installing slip-resistant flooring and using appropriate signage to highlight potential hazards are additional measures that can increase safety.

Front office environments are filled with electrical equipment, such as computers, printers, and charging stations. To ensure electrical safety, all equipment should be regularly inspected and maintained to prevent potential hazards. Employees should be educated on safe practices for using electrical devices, including proper cable management, avoiding overloading power outlets, and reporting any faulty equipment to the appropriate personnel.

Front office staff should be well-prepared to handle emergencies and evacuation procedures. Conducting regular fire drills and providing training on emergency response protocols are crucial steps to ensure the safety of employees and clients. Clear evacuation routes, well-maintained emergency exit signs, and designated assembly points are essential components of an effective emergency plan.

The front office can be a high-pressure environment, with demanding tasks, tight deadlines, and frequent client interactions. Managing workloads and addressing stress is vital to protect the well-being of front office staff. Encouraging breaks, implementing flexible work arrangements where feasible, and promoting open communication channels for employees to express concerns or seek support are effective strategies. Additionally, providing training on stress management techniques equips employees with tools to cope with work-related pressures.

Continuous training and education play a pivotal role in maintaining a culture of safety in the front office. Conducting regular WHS training sessions for all employees helps raise awareness of potential hazards, safety procedures, and risk management practices. Topics such as ergonomics, manual handling techniques, emergency response, and stress management should be covered to empower employees with the knowledge and skills needed to prioritise their safety.

Creating a safe and healthy work environment in the front office is vital for the well-being of employees and the overall success of the organisation. By implementing WHS considerations such as ergonomics, slip and fall prevention, electrical safety, emergency preparedness, workload management, and ongoing training, businesses can mitigate risks and promote a culture of safety. Prioritising the physical and mental well-being of front office staff not only safeguards their health but also enhances productivity, job satisfaction, and client satisfaction. Remember, a safe front office sets the foundation for a thriving and resilient workplace.

Remember, a safe front office sets the foundation for a thriving and resilient workplace.


NOTE: The content of this article is intended to provide a general guide to the subject matter, and specialist advice should be sought about your specific circumstances. The content must not be relied upon as legal, technical, financial or other professional advice.